We take every precaution to ensure that your products arrive safely, however if an item is damaged in shipment, please follow the steps below:
- If you need to return merchandise, please email us or call our office during our regular business hours (8-5, M-F MST) at (480-460-8228) for a Return Merchandise Authorization (RMA) number. Please note that any merchandise returned without prior authorization, or for reasons other than defective or damaged shipments may be subject to a 25% restocking fee.
When returning an item to us, please be sure to pack your item carefully in the original packaging your product arrived in to prevent shipping damage, and to ensure that you receive proper credit for your merchandise.
- If a return is requested for reasons other than shipping damages (ie: customer changes of mind), the customer will be responsible for all shipping costs back to Lucky 7 Truck Accessories, and item(s) must be returned in their original condition and packaging, complete with all included parts and materials. Merchandise credit will only be issued to customer following receipt of goods by Lucky 7 Truck Accessories.
- Lucky 7 Truck Accessories cannot accept returns on products which are damaged as a result of improper installation or customer abuse.
- Return requests must be submitted and all returned items received by
Lucky 7 Truck Accessories 15 days from initial receipt of your item(s).
All parts are covered by the manufacturer warranties. Manufacturer warranties vary, and are included with your products. Please review the information you receive with your products for more information.